Support

Email support@lensflip.app with the subject "Cancel subscription" from the email address on your account. You'll keep Pro access until the end of your current billing period.

Subscriptions are billed in advance and are non-refundable for the current billing period, except that we will issue a pro-rated refund for the current period on request within 7 days of the most recent charge if you have not used Pro features during that period. Cancellations take effect at the end of the current billing period. Email support@lensflip.app to request one.

Photo identification works best with clear lighting, the full item in frame, and minimal background clutter. If it's not working, try:

• Scanning the barcode instead, if one is visible.
• Using the text search and typing the brand + model.
• Retaking the photo with better lighting.

We pull from currently active eBay listings, which can include optimistic asking prices. For rare or hard-to-search items the match may be approximate. Always sanity-check the listing titles before making a purchase.

Limits reset at midnight US Pacific Time. Free accounts get 10 barcode/text scans and 3 photo identifications per day. Pro accounts have no daily limit — upgrade here.

Email privacy@lensflip.app with the subject "Delete my account" from the email address on your account. We'll remove your account and associated data within 30 days. If you have an active subscription, cancel it first (or we'll do that for you as part of deletion).